FAQs

Frequently Asked Questions (FAQs)

Orders & Shipping

1. How long does it take to process my order?
Orders are typically processed within 2-5 business days. Once shipped, delivery times vary depending on your location and selected shipping method.

2. Do you ship internationally?
Yes! We offer international shipping to many countries. Shipping costs and times vary based on location.

3. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier’s website.

4. What if my package is lost or delayed?
We are not responsible for lost or delayed shipments once handed over to the carrier. However, if you experience issues, please contact us at support@unityhue.com, and we will assist you as best as we can.

Products & Sizing

5. What material are your T-shirts made of?
Our T-shirts are made from high-quality cotton and cotton blends for maximum comfort and durability. Product details can be found on each product page.

6. How do I choose the right size?
We provide a size chart on each product page to help you find the perfect fit. If you’re between sizes, we recommend sizing up for a looser fit.

7. Do your prints fade or crack over time?
No, we use high-quality printing techniques such as Direct-to-Film (DTF) and screen printing to ensure durability. To extend the lifespan of your T-shirt, follow our washing instructions.

Returns & Exchanges

8. What is your return policy?
We accept returns within 14 days of receiving your order. Items must be unworn, unwashed, and in their original packaging. Custom or personalized items are non-refundable.

9. How do I initiate a return?
To start a return, email support@unityhue.com with your order number and reason for return. We’ll provide instructions on how to proceed.

10. Can I exchange my T-shirt for a different size?
Yes, we offer exchanges for sizing issues. Simply return the unworn item and request the correct size.

Payments & Discounts

11. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

12. Do you offer discounts or promo codes?
Yes! Subscribe to our newsletter or follow us on social media for exclusive discounts and promotions.

13. Can I use more than one discount code?
Only one discount code can be applied per order unless otherwise stated.

Care Instructions

14. How do I wash my T-shirt?
To keep your T-shirt looking great:

Wash inside out in cold water.
Use mild detergent.
Do not bleach.
Tumble dry on low heat or air dry.
Avoid ironing directly on the design.

15. Will my T-shirt shrink after washing?
Most of our T-shirts are pre-shrunk, but slight shrinkage may occur after washing. Always follow care instructions for best results.

Custom Orders & Bulk Orders

16. Do you offer custom T-shirts?
Yes! If you want a custom design, contact us at support@unityhue.com for details.

17. Can I place a bulk order for events or businesses?
Absolutely! We offer bulk discounts for large orders. Email us with your request, and we’ll provide pricing and turnaround time.

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